Technical Service Coordinator

Location: Candiac, Quebec

Job Type: Full-time, Permanent

Schedule: Daytime, in-person, Monday to Friday (40 hours/week)
Start: As soon as possible

About Us

Electromega is a key player in the field of traffic and parking in Quebec and Canada. We offer innovative technical solutions and exceptional customer service.

Your role

Reporting to the Vice President of Operations, you will be responsible for:

• Taking and dispatching service calls to technicians.
• Planning and scheduling appointments, commissioning, and other tasks.
• Tracking repairs and managing parts. (RMA)
• Create estimates and quotes for client approval.
• Ensure invoicing and follow-up on service contracts.
• Produce work orders.
• Collaborate with the team to ensure continuity and quality of service.

Skills and Qualifications

• Degree: DEP or relevant technical training (an asset).
• Experience: Minimum 3 years in technician dispatch/coordination.
• Bilingualism: French and English, spoken and written.
• Software proficiency: Excel (intermediate level), Zoho CRM, and Microsoft Dynamics Navision or equivalent.
• Strong autonomy, analytical skills, and thoroughness.
• Excellent interpersonal and communication skills. Organizational skills.

We offer

• Challenging position in a dynamic technical environment.
• Competitive salary and comprehensive benefits.
• A committed and professional team.
• Fast onboarding and training on our tools and procedures.