Inside Sales Representative

About the Position

Our client, a well-established company in the civil engineering sector, is seeking an Inside Sales Representative to join their sales team.

You will be part of a passionate team for whom customer experience is a top priority.

Job Description

Reporting to the sales team, the successful candidate will be responsible for serving and growing their assigned client base and will manage all stages leading to the delivery of materials to the job site (according to the client's project schedule).

She will respond to customer requests by producing the required quotes and applying the sales process to achieve regional objectives, while collaborating effectively with external sales and maintaining excellent customer relationships. Tasks and Responsibilities Prepare quotes following a customer request or request for proposals, based on plans, specifications, and required conditions. Respond to customer inquiries, advise them on the best products and parts to use, and take complete product orders. Take any steps or conduct any research deemed relevant to satisfy customers or resolve a problem. Handle potential complaints or claims and update the non-compliance file. Analyze plans and specifications, perform quantity calculations, prepare material take-offs for bidding, and research product suppliers as needed. Discuss project expectations with clients (schedules, accuracy of quantities and items, number of deliveries required). Coordinate delivery times with suppliers and plan logistics/transportation in collaboration with the counter manager. Request quotes from suppliers as needed and regularly inform the external representative and the sales manager of any relevant market and client information. Prepare final, negotiation-ready quotes for your own clients and occasionally for external representatives. Required Skills College Diploma (DEC) in a relevant field. Field related to civil, commercial, and institutional infrastructure (or any other relevant training) Two (2) years of experience in project management and/or customer service